Coupon Pickup Issue Form
Thank you for your inquiry.
Pick-up policy for online purchases of food and midway coupons requires several rules and pieces of identification listed below.
• No PO Box billing addresses allowed for digital pick-up.
• No Corporate Credit Cards allowed for digital pick-up.
• PAH coupon vouchers must be presented by the original purchaser only.
• Original purchaser must present a valid state-issued photo ID & physical credit card used for purchase. No temporary IDs accepted.
• Name & address on ID and credit card information must match billing address on order.
• PAH coupon vouchers CAN NOT be transferred or gifted to another individual for use. i.e. cannot be purchased by a parent for pick-up by a child.
If you have been asked to visit this page, you were unable to meet the requirements to pick-up coupons purchased in advance. Please submit the form below to have your refund request evaluated. Please note that scanned vouchers are not eligible for consideration.
State Fair policy is all sales are final sales and not eligible for refunds, exchanges, reschedule, or transfer.
The State Fair of Texas is a 501(c)(3) nonprofit organization.